Ability to:

• Oversee and participate in the management of a comprehensive human resources program.

• Recommend and implement goals, objectives, and practices for providing effective and efficient services.

• Evaluate and recommend improvements in operations, procedures, policies, or methods.

• Plan, organize, and carry out assignments with minimal direction.

• Conduct complex research projects on a wide variety of human resources topics, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.

• Apply critical thinking and analysis to a broad range of situations and in reaching independent decisions.

• Prepare and administer program budgets.

• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.

• Interpret and apply complex federal and state employment laws and regulations, and advise leadership on compliance risks and appropriate courses of action.

• Effectively represent the department and the ACWA in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.

• Maintain confidentiality of sensitive personal information of applicants, employees, former employees, and other matters affecting employee relations.

• Maintain accurate files and records.

• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

• Operate modern office equipment including computer equipment and specialized software applications programs.

• Use English effectively to communicate in person, over the telephone, and in writing.

• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Knowledge of:

• Operational characteristics, services, and activities of a human resources program.

• Administrative principles and practices, including goal setting, program development, implementation, evaluation and project management.

• Principles and practices of non-profit budget preparation and administration.

• Principles, practices, and techniques of human resources in a public agency setting, including recruitment and selection, equal employment opportunity, and affirmative action; job analysis and classification; compensation analysis and administration, new employee orientation, benefit analysis and administration, and employee relations, including workplace investigations, grievances, and the interpretation of laws, regulations, policies, and procedures.

• Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.

• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility, including, but not limited to the Fair Labor Standards Act (FLSA), Consolidated Omnibus Budget Reconciliation Act (COBRA), Family Medical Leave Act (FMLA), California Family Rights Act (CFRA), American Disabilities Act (ADA), Age Discrimination in Employment Act (ADEA), Health Insurance Portability and Accountability Act (HIPAA), and related laws.

• Recent and ongoing developments, current literature, and sources of information related to the operations of human resources programs.

• Complex arithmetic and statistical techniques.

• Business letter writing and the standard format for reports and correspondence.

• Modern office practices, methods, computer equipment and applications related to work.

• Record keeping principles and procedures.

• English usage, grammar, spelling, vocabulary, and punctuation.

• Techniques for effectively representing the ACWA in contacts with governmental agencies, community groups, and various business, professional, regulatory, and legislative organizations.

• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, the Board of Directors and ACWA staff.